Refund policy

Discounted or sale items are not eligible for return.

For all other (non-discounted) purchases, we offer a 10-day return window from the date of delivery.

Eligibility for Return

To be eligible for a return, your item must be:

  • Items must be unused and in their original condition.

  • All original tags and packaging must be intact.

  • A valid proof of purchase is required to process the return.

  • Returns that do not meet the above criteria will not be accepted.

If the product was gifted to you, kindly contact us via Call/WhatsApp at +91 9529906253 or send us an email at houseofpreetimehta@gmail.com.

To start a return, you can contact us at houseofpreetimehta@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Reverse Pick-ups

  • Reverse pick-ups will be assessed on a need basis.

  • Sale products are not eligible for reverse pick-up.

Damages

Please inspect your order upon receiving it and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You receive the wrong item

We will evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Note: We cannot accept returns on sale items.

Refund Policy

We do not offer refunds for sizing or styling concerns.

If, upon receipt of the product, there is visible damage to the fabric, kindly send us the product as-is via courier to the address mentioned below:

House of Preeti Mehta
 F-204, Sylvan County Home Owners Association,
 Mahindra World City, Chengalpattu, Kanchipuram,
 Tamil Nadu - 603002
 Ph. No.: +91 9529906253

We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.

Refund Process

  • If approved, you’ll be automatically refunded on your original payment method.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

If we receive the product later than 10 days, we will deduct 12% GST as per government rules.

Exchange Policy

At any time after your purchase, if something isn’t right, we will be happy to exchange it for the correct size, color, or a different style!

Exchanges & Sizing Adjustments

As a young, homegrown brand focused on supporting artisans and the unorganized craft sector, we do not offer refunds due to sizing or styling concerns. Instead, we provide the following options:

  • Exchange for a different size, color, or style.

  • Alteration of the current piece to match your required measurements at no extra cost.

  • A credit note for the value of the product.

To minimize unnecessary courier transactions and reduce our carbon footprint, if you’re unsure about the size, fit, or color, please feel free to connect with us before making a purchase. We’re here to assist you!

Call or WhatsApp us at: +91 9529906253

Returns Due to Damage or Defect

In the rare event of receiving a defective or damaged product, our return process is simple:

  • Ensure the product is unworn, unused, and has the original tags and invoice intact.

  • Ship the item back to us within 5 days of receipt at the address below.

  • Once we receive the item, it will undergo a quality check. If approved, we will issue a refund or credit note for the value of the product.

Return Address:
 F-204, Sylvan County Home Owners Association,
 Mahindra World City, Chengalpattu, Chennai,
 Tamil Nadu - 603002
 Ph. No.: +91 9529906253

Important Notes:

  • If the product reaches us after 10 days, a 12% GST deduction will be applied as per government regulations.

  • Refunds are only issued for damages or fabric defects at the time of receipt.

  • For sizing issues, refunds are not available. Customers can opt for an exchange, alteration, or credit note.

International Orders

We currently do not process refunds for international orders. If your purchase isn’t what you expected, kindly email us at houseofpreetimehta@gmail.com before returning the product. We will assist you on a case-by-case basis to ensure the best possible resolution. We highly recommend discussing size, color, and fit before shipping international orders. 😊

Thank you for your support and understanding as we work towards a sustainable and responsible shopping experience!